服务质量英文自我评价报告（精选3篇）

服务质量英文自我评价报告 篇1

As a waiter every day I have to face a large number of guests, the impact of large, so the service work to pay special attention to etiquette, to the guests left a good impression. Here is my self-identification as a waiter. First of all, as the external image of the total station service staff, I dress neat, not makeup, do not wear expensive ornaments, pay attention to personal hygiene, Jichi before work has a strong taste of food stimulation. Standing in the service, always full of energy, greet guests with a smile, active enthusiasm.

Have professionalism, do not leave the workplace to do private ing hours I do not chat with others, do not ignore the guests. In any case, do not dispute with the guests, the use of civilized and polite language, not ridiculed, satirical guests, not vulgar language, rude behavior. Second, I am in the attitude of service attitude enthusiastic and sincere. When guests complained about service dissatisfaction, I patiently listen, sincerely accept, do not interrupt the guests of the conversation, not to ignore, sincere apology to the guests, and immediately proceed to solve the problem. So that all guests are treated equally, enthusiastic service.

I do Insider, 100 ask patiently. Answer questions concise and clear, accurate, articulate. The location of the various hotels, service time, a variety of facilities such as the helm, do not "may", "may", "probably" and other vague words to answer guest information. I was kind enough to be a good counselor when I asked the guests. I am also familiar with other local service industries, such as tourist attractions, round-trip routes, transportation, shopping and other relevant information, so as to provide services to guests at any time, to avoid asking questions.

In the guests encounter difficulties, I try my best to do everything to help, never refused for any reason, such as the guests on behalf of the size of items such as repairs. If you can not meet the requirements of the guests, I apologize to the guests in a timely manner, in order to forgive, not free to compile reasons, prevarication prevarication. I promise to do things in the promise of the guests, not negligence, or even forgotten.

Guests to check out the total station, I am enthusiastic attitude, apply quickly and accurately, so as not to delay the guests time. Check the situation on the spot, the money face to face settlement. Check out the guests should be completed to thank, and welcome guests to visit use I know the appropriate farewell, you can impress the guests to attract guests come back.

服务质量英文自我评价报告 篇2

I have a solid accounting expertise, can independently complete the company's daily accounting treatment, carry forward the profit and loss, accounting costs, tax payment, afterwards, reimbursement, etc., the professional courses have achieved excellent results, and two consecutiveFamiliar with the gold disc, UF, office, VFP, network design and other software operations; foreign language level is better, with a certain degree of English dialogue, reading, reading, reading, reading, reading, writing, Ability, to obtain CET-4; I social skills, good interpersonal skills, adaptability, learning ability, a serious and responsible work, honest and trustworthy, warm and generous, with good moral character; years of service cadres so I have strong ability to work, organize, manage and communicate. I am willing to do their best for the company's development and work hard!

服务质量英文自我评价报告 篇3

Just a week of the apparel industry sales ended soon, for me to come into contact with the new industry is always so fresh, of course, out of their full energy, a more in-depth understanding of the operation of the industry and marketing skills, the following Is my practice of self-identification.

First of all clothing display knowledge, a clothing story is a group of personality style display, directly to the designer's creativity completely with the product displayed, without losing the original design, direct products to customers in front of his style, so that each A different store through the story can express the same meaning, so that uniform display of clothing together. Only to understand the product knowledge and clothing embodied in the design creativity, the characteristics of clothing and wear on the effect of customers speak out, and how to match with the clothing to tell customers in order to arouse customer desire to eby increasing the sales turnover rate. So I think every clerk to master each of his group of stories, even in the sales process does not necessarily have to tell our story, but how can we each group is full of design Imagine the mastery of the story, the better To seize the psychological part of the customer.

Second, the mental state of preparation. In the sales process, if the sales staff have a good mental state, it will give customers a positive, dynamic, progressive atmosphere, then this positive emotional progress will always affect the customer, so that Customers feel that they get an emotional infection, so customers can stay in our store more time, he can always pick a suitable clothes.

Mental state of performance from our grooming instrument performance, with a certain etiquette knowledge of the sales staff in order to allow customers to feel the value of the brand, because when looking at a brand, our sales staff is a direct reflection of our brand image, Therefore, the upgrading of the quality of sales staff, but also an important symbol of brand promotion. Good mental state good sales staff, the probability of a lot of transactions.

Preparation of the body. If we have a good body, we can maintain exuberant energy, in order to better work. In the malls are generally standing service, if not a good body is easy to feel very tired, so there is a good body, can we better go all out to work. So a strong physique or a dynamic and energetic team necessary. Internship is over, I do learn a lot of things, marketing is a very knowledgeable industry, not only eloquence, more psychological, and no industry marketing are similar, the knowledge of the sale of goods is not the same, with the These emboldened, I would like to my future work will be of great help.