购物实用英语口语：银行卡有问题

大家好，我是豆子!今天我写了关于购物时卡有问题，打电话给银行的对话，让我们一起来看看吧!

Hello, my dear friends! How are you doing today? Today, I drafted a short conversation about fix problems of debit card by calling to the bank.

A: Hi, ABC Bank Service Department, how can I help you?

你好ABC银行客服，您有什么问题?

B: Hi, there is something wrong with my debit card.

你好，我的储蓄卡有点问题。

A: Ok, may I verify your information?

好的，我先核对您的信息可以吗?

B: Sure, my name is Kim Spencer.

好的，报名字!

A: What is your address and phone number in our record?

我们记录里您的地址和电话。

B: The address is No.66 Shaw Street, East Lansing, MI 48825. My phone number is 123-456-7890.

分别报，(都是我编的!)

A: Ok, Ms. Spencer, what is your problem.

好的，您的问题是什么?

B: I am shopping right now. I just paid for my jacket, but the transaction was declined, and I am pretty sure I have enough money in my bank account.

我正在购物，我刚要给一个夹克付钱，但是交易被拒绝了，我很确定我的账户里有足够的钱。

A: Ok, Let me check. Hold on, please.

行，我给您查查，等一下!

B: Sure.

好的。

A: So, the record shows that you had several transactions this afternoon, and there was one transaction declined.

好的，记录显示您下午买了好几样，然后有一个被拒绝了。

B: Yes, I am in outlets today, so I bought some clothes.

是的，我在奥特莱斯买东西，买了几件衣服。

A: I got it, it was declined because the abnormal transaction behavior. To avoid fraud, your account was locked. You want to authorize this transaction, right?

明白，被拒是因为你今天购物跟平时不太一样(意思就是你平时不花这么多钱买买买!)为了防止诈骗，您的账户被锁定了，所以你要授权这个交易对吗?

B: Yes, please!

是的。

A: Ok, it is processed to unlock, you may continue to finish your transaction right now.

解锁处理好了，您可以继续购物了。

B: Thank you very much! I appreciate your help.

太感谢了, 感激你的帮助

A: You are welcome, have a nice day.

别客气，祝您今天愉快。

A: You too!

你也是!

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